Our Process
How Vivaly works — clear, refined, personal
1 Share your request
Every journey begins with a conversation. You tell us what you are looking for — a specific piece, a style direction, or simply the feeling you want your item to express. We listen carefully, offer honest guidance, and help you understand what is realistic, available, and truly worth your investment.
2 We source directly from Italy
Once your request is clear, we search exclusively through official boutiques and certified outlets across Italy.
Each item is examined with precision — authenticity, condition and accurate pricing are verified one by one.
Before you make any decision, we share real photographs and complete details.
No pressure, no unexpected surprises — only transparency.
3. Safe purchase and delivery
When you approve the item, the process continues on your terms.
You may arrange the shipment method and complete the payment yourself through your preferred method, or we can coordinate everything on your behalf.
Packaging, shipment, and every follow-up step are handled with the same care and attention we would expect for our own order.
You remain informed at every stage until your item arrives — safely, and exactly as promised.
Why it works
Because the experience is genuinely personal.
Every request is managed by one person, not a system — which makes the process thoughtful, human, and seamless.
Our aim is never to push a sale, but to ensure that every client feels understood, confident, and respected from start to finish.