Frequently asked questions
Feel Unique While Shopping
Vivaly helps you find pieces that suit your style through personal sourcing from Italian boutiques and selected designer outlets. Our team checks product details and availability, then shares the options with you before purchase.
Visiting Italy? We can also plan boutique and outlet visits around your interests, with hands-free shopping and additional experiences where available.
Detail Defines Luxury
How It Works
A Clear and Transparent Process
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Submit Your Request
Tell us which item, brand, or category you are looking for, along with your preferences and budget. Send your request through our website form, email, or WhatsApp. Photos and product references help us understand what you have in mind.
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We Source Through Our Italian Network
We check official boutiques and certified outlets across Italy, verifying authenticity, condition, and real pricing. Or if you already found the item and would like to check it we do that as well.
You Review Before Any Purchase
Review item photos, product details, and pricing before deciding. We purchase only after your approval and agree the delivery arrangements with you.
Secure Delivery to Your Address
Once approved, we handle the purchase and arrange secure international delivery directly to you.All shipments are carefully packed and fully traceable for your peace of mind.
Exclusivity, by invitation
Selective Membership
Enjoy personal shopping support tailored to your style, priorities, and budget. Membership offers ongoing guidance from our team in Italy, with a limited number of places available each month.
Explore the available plans and contact us if you would like help choosing the right option.
Our Global Reach
More Than Shopping...
Experience Italy Like a Local
Plan a boutique or designer outlet visit around your wishlist, travel dates and budget. We help you make the most of your time in Italy.
• Boutique and outlet shopping itineraries
• Personal shopping and styling support
• Local restaurant and aperitivo recommendations
Availability, any additional experiences and the total price are confirmed before booking. Tell us what you have in mind through Book a Service or Contact.
Get Access to Weekly Italian Finds
Receive curated boutique and outlet opportunities before they disappear!
Testimonial
What They Say
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"I value quality and attention to detail, and that’s exactly what I experienced. The pieces were sourced directly from Italian stores, and I felt confident knowing everything was verified. It felt like having a trusted personal shopper in Italy."
V.E from Turkiye
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"I was honestly a little hesitant about shopping from Italy without being there, but the whole experience with this personal shopping service felt very straightforward. Everything was clearly explained, and I always knew what stage we were at. It made buying from Italian boutiques much easier than I expected."
A.M from United Kingdom
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"What stood out to me was the transparency of the entire process. I received real confirmations directly from Italian boutiques, along with clear communication throughout. I never felt uncertain about what I was buying, which is rare when using an international luxury sourcing service."
L.S from United States
